Refund policy

RETURN AND REFUND POLICY

This policy applies to purchases from SheWealth Circle. Nothing in this policy limits your rights under the South African Consumer Protection Act or Electronic Communications and Transactions Act.

  1. CONTACT US

To request a cancellation, return, exchange or refund, contact:

Email: innocent@innoshewealthcircle.co.za
Phone / WhatsApp: +27 72 359 8504

Please provide your order number, contact details and reason for your request. For damaged, faulty or incorrect items, photographs can help us resolve the matter.

  1. ONLINE PURCHASES AND CHANGE OF MIND

Where the statutory online cooling-off right applies, you may cancel a goods purchase without giving a reason or paying a penalty within seven days after receiving the goods. You are responsible only for the direct cost of returning the goods.

Refunds for qualifying cooling-off cancellations will be made within 30 days of cancellation.

Statutory exceptions may apply, including to certain personalised, perishable or other excluded products. We will explain any applicable exception when assessing your request.

Please handle goods carefully and retain their packaging where possible. Packaging requirements do not override your statutory rights.

  1. FAULTY, DAMAGED OR INCORRECT GOODS

Please notify us as soon as reasonably possible if your order arrives damaged, incomplete or incorrect. A delay in reporting does not automatically remove your statutory rights.

Where goods are defective, unsafe or fail to meet the applicable legal quality standards within six months after delivery, you may return them at our risk and expense and choose a repair, replacement or refund, subject to the Consumer Protection Act.

Damage caused by misuse, unauthorised alterations or failure to follow care instructions is assessed separately from manufacturing defects.

  1. DIGITAL PRODUCTS

For ebooks, planners, workbooks and other digital downloads, please contact us if a file is missing, corrupted, inaccessible or materially different from its description.

We will assist with access or provide a working replacement. Where the issue cannot be resolved, we will provide the refund or other remedy required by law.

Change-of-mind requests for digital products are assessed according to the applicable cooling-off rules and statutory exceptions. Downloading a file does not remove any non-excludable consumer rights.

  1. CANCELLATIONS AND UNAVAILABLE ITEMS

Contact us promptly if you wish to cancel before dispatch. If your order has already been dispatched, the applicable return process will apply.

If we cannot supply an item you have paid for, we will notify you and refund the amount paid for that item and any associated delivery charge that no longer applies. Any alternative product requires your agreement.

Any cancellation conditions for personalised or special-order goods will be disclosed before purchase and remain subject to applicable law.

  1. RETURN ARRANGEMENTS

Contact us for return instructions so that we can arrange the appropriate destination and courier process. Please do not send goods directly to a supplier without instructions from us.

SheWealth Circle remains your point of contact for purchases made through our store, including supplier-dispatched orders.

Business address:
21 Tinderwood Street
Geelhoutpark
Rustenburg, North West
South Africa

  1. REFUNDS

Refunds will normally be made to the original payment method. We will confirm when a refund has been processed; your bank or payment provider may require additional time to reflect it.

We do not require you to accept store credit where you are legally entitled to a monetary refund.